Concentric Management Systems, Inc.

2012 Public Training Announced

Jim Thompson — Mon, 16 Jan 2012 22:00:04 +0000

We are very excited to announce our 2012 Public Course Offerings for the Charleston, South Carolina and Columbus, Indiana regions. In addition to the highest quality training courses available, we are raising the bar in 2012 by mixing work with play. A key initiative in 2012 is to increase the value of each student’s experience by combining elements of fun, vacation and relaxation into each course offering. Whether it is lesson’s from the beach or entertainment options provided after-hours, we have raised the bar this year on what our customers should expect from attending a training course. Don’t just attend, experience.

Visit our Training page for a full listing of course prices and to register.

2012 Public Course Offerings

Month	Date(s)	Course Description	Location
Feb	20-23	ISO/TS 16949:2009 – Lead Internal Auditor Training (32hrs)	Columbus, IN
	29	ISO 9001:2008 – Standard Overview for Top Management (4hrs)	Charleston, SC
	29	ISO/TS 16949:2009 – Standard Overview for Top Management (4hrs)	Charleston, SC
Mar	12-15	ISO 9001:2008 – Lead Internal Auditor Training (32hrs)	Charleston, SC
	27-28	ISO/TS 16949:2009 – Standard for Process Owners (16hrs)	Charleston, SC
Apr	5	AS9100C – Standard Overview for Top Management (4hrs)	Charleston, SC
	17-18	ISO 9001:2008 – Standard for Process Owners (16hrs)	Charleston, SC
	19	CAPA for Process Owners (8hrs)	Charleston, SC
May	7-10	ISO/TS 16949:2009 – Lead Internal Auditor Training (32hrs)	Charleston, SC
	21-24	ISO 14001:2004 – Lead Internal Auditor Training (32hrs)	Columbus, IN
Jun	5-6	ISO/TS 16949:2009 – Standard for Process Owners (16hrs)	Charleston, SC
	18-21	AS9100C – Lead Internal Auditor Training (32hrs)	Charleston, SC
Jul	12	ISO 9001:2008 – Standard Overview for Top Management (4hrs)	Charleston, SC
	12	ISO/TS 16949:2009 – Standard Overview for Top Management (4hrs)	Charleston, SC
	24-25	AS9100C – Standard for Process Owners (16hrs)	Charleston, SC
Aug	13-16	ISO 9001:2008 – Lead Internal Auditor Training (32hrs)	Columbus, IN
	27-30	ISO/TS 16949:2009 – Lead Internal Auditor Training (32hrs)	Columbus, IN
	31	CAPA for Process Owners (8hrs)	Columbus, IN
Sep	4-5	ISO 9001:2008 – Standard for Process Owners (16hrs)	Columbus, IN
	18-19	ISO/TS 16949:2009 – Standard for Process Owners (16hrs)	Columbus, IN
Oct	8-11	ISO 14001:2004 – Lead Internal Auditor Training (32hrs)	Charleston, SC
	15-18	ISO/TS 16949:2009 – Lead Internal Auditor Training (32hrs)	Charleston, SC
	25	AS9100C – Standard Overview for Top Management (4hrs)	Charleston, SC
	25	Quality in Healthcare – Overview (4hrs)	Charleston, SC
Nov	5-9	Problem Solving – Workshop (40hrs)	Charleston, SC
Dec	10-13	ISO/TS 16949:2009 – Lead Internal Auditor Training (32hrs)	Columbus, IN
	17-20	AS9100C – Lead Internal Auditor Training (32hrs)	Charleston, SC

1 seat remaining for next week

Jim Thompson — Mon, 07 Nov 2011 19:01:29 +0000

1 seat remaining for next week’s course in Columbus, IN

ISO/TS 16949:2009 Internal Lead Auditor Training (32hrs) | November 14-17, 2011 - Columbus, IN

Final 2011 Public Course Date: December 12-15, 2011 – Charleston, SC

Course Description

This advanced course caters to the full spectrum of ISO 9001 and ISO/TS 16949 auditor responsibilities – from auditing using the most effective automotive process approach to audit program management. If you are looking for a Lead Auditor course for internal processes or supplier quality development with a focus on the automotive process auditing and use of the AIAG core tools, look no further. This course is for you!

This course will teach you the fundamental tools necessary to conduct audits and provide vital strategic information for SELLING your findings to top management in order to improve organizational objectives. You will also learn the requirements associated with properly addressing nonconformities to prevent recurrence and pro-active techniques for evaluating business risks. Real world tools, case studies and scenarios make this course a challenge, but a lot of fun.

This course meets or exceeds the training requirements for:

Ford Customer-specific Internal Quality Auditor requirements
General Motors Customer-specific Internal Quality Auditor requirements

Length: 4 days/32 hours CEUs: 3.2 A certificate will be given upon successful completion of all course requirements.

ISO/TS 16949:2009 Internal Lead Auditor Training (32hrs): $1495*

*Price include training materials and training facilities for each student. SEND TWO STUDENTS & THE THIRD STUDENT ADMISSION IS FREE with our 30-day Pre-Pay Option! To register, reach us by email at jim.thompson@cmsicharleston.com or by calling 843.469.8279.

All of our instructors are accredited with extensive industry expertise in the respective course(s) they teach. CVs/Resumes can be provided upon request at any time. To register, complete our Course Registration Form, contact us by email at jim.thompson@cmsicharleston.com or by calling 843.469.8279.

Course Agenda

DAY ONE – Process Approach and Automotive Core Tools

Session	Title	Start	Finish
1	Chapter 1 – Course Introduction	8:00	8:30
2	Interview Exercise	8:30	9:15
3	Chapter 2 – The Deming Cycle & 8 Principles	9:15	10:00
4	Coffee Break	10:00	10:15
5	Chapter 3 – Process Approach	10:15	12:00
6	Lunch Break	12:00	1:00
7	Chapter 4 – Risk and Problem Solving	1:00	2:30
8	Chapter 5 – Variation	2:30	3:00
9	Coffee break	3:00	3:15
10	Chapter 5 – Variation – continued	3:15	4:30
11	Daily Wrap-up	4:30	5:00

DAY TWO – Review of ISO/TS 16949 Standard

Session	Title	Start	Finish
1	Day 2 Ice Breaker – summarize past day learning	8:00	8:15
2	Chapter 6 – Waste and Lean Manufacturing	8:15	9:00
3	Chapter 6.5 – Overview of ISO/TS 16949	9:00	10:00
4	Coffee break	10:00	10:15
5	Chapter 6.5 – Overview of ISO/TS 16949– continued	10:15	12:00
6	Lunch break	12:00	1:00
7	Chapter 6.5 – Overview of ISO/TS 16949– continued	1:00	3:00
8	Coffee break	3:00	3:15
9	Chapter 6.5 – Overview of ISO/TS 16949– continued	3:15	4:30
10	Daily Wrap-up	4:30	5:00

DAY THREE – Review of ISO/TS 16949 Standard – continued and Auditing Basics

Session	Title	Start	Finish
1	Chapter 6.5 – Overview of ISO/TS 16949– continued	8:00	10:00
2	Coffee Break	10:15	10:30
3	Chapter 6.5 – Overview of ISO/TS 16949– continued	10:30	12:00
4	Lunch Break	12:00	1:00
5	ISO/TS 16949 Quiz	1:00	2:00
6	Chapter 7 – Audit Trails & Exercise	2:00	3:00
7	Coffee break	3:00	3:15
8	Chapter 8 – Audit Program Management	3:15	3:30
9	Chapter 8 – Audit Scheduling Workshop	3:30	4:15
10	Chapter 8 – Audit Program Management – cont.	4:15	5:00

DAY FOUR – Auditing Basics – continued and Exam

Session	Title	Start	Finish
1	Chapter 9 – Audit Reporting	8:00	8:45
2	Chapter 10 – Nonconformances	8:45	9:00
3	NCR Case Studies Workshop	9:00	10:00
4	Coffee break	10:00	10:15
5	Chapter 11 – Corrective Actions	10:15	11:15
6	Corrective Actions workshop	11:15	12:00
7	Lunch Break	12:00	1:00
8	Chapter 12 – Approach to the Audit	1:00	1:30
9	Course Conclusions and Student Feedback	1:30	2:00
10	Exam	2:00	4:00

Click here to launch our Course Registration Form.

SIPOC vs. Turtle

Jim Thompson — Thu, 06 Oct 2011 19:45:29 +0000

SIPOC Part I of II

Ok… Ok… Geez people! Who would have known that a flippin’ TURTLE diagram could cause such a stir. So far this month, I’ve been yelled at by a Brit, received kind comments from my Indian friends and told that my system is in shambles – ALL DUE TO THE USE OF TURTLE DIAGRAMS! Honestly guys, I will admit that I’m a quality geek from time to time, but I don’t care enough about any process improvement tool to start a fight over it. Ok… that’s a stretch. But I can honestly say that I never knew that something called a “turtle” could cause such internet traffic and conference room debates. I will offer this opportunity for those that find it difficult to image the benefit of something as simple as a high-level process flowchart (i.e turtle diagram). It’s called a SIPOC diagram. If you don’t like this either, then maybe the problem is YOU… that’s all I’m sayin’.

SIPOC is short for Supplier, Inputs, Process, Outputs & Customer. SIPOC is one of many process mapping tools used to inventory all of the influencers that could have an impact on a process you are trying to control.

Supplier – who are the internal and/or external suppliers of the process (material or data)?
Inputs – what are the inputs or triggers that prompt your process to act (material or data)?
Process – this is the process at hand that you are trying to illustrate for control or improvement
Outputs – what are the outcomes or results of your process (material or data)?
Customer – who is the internal and/or external customer(s) of your process that receive the outputs (material or data)?

For a more complex analysis of process influencers and impacts, the SIPOC diagram can be partitioned into various categories, similar to a fishbone diagram. The illustration below prompts a process owner to consider elements such as the environment or “man” as having an effect on the performance of a process.

Management can use this tool to define relationships and expectations within the organization. The SIPOC can also be used to analyze the variables that are not allowing the process to perform as well as expected.

Check back an examples of how this tool can be used to address order inaccuracies at ACME Burger Company and a link to our downloadable SIPOC tool in our next blog.